Canara Bank Naranpura Branch Ahmedabad Gujarat — Issue of atm card my sb a/c no.[protected]

Address:

380063

Dear Sir

I hasten to bring to your kind attention what is, in reality, is happening at your branch level and actually while dealing with the employees sitting at the counters who simply answer the queries of clients but never try to understand their real problems and are never ready to help if they are really in difficulty.

The purpose of writing this to you being the higher authority is to bring to your attention a recent incident that has been experienced by me regarding ATM card. I am holding the above account with your Naranpura Branch at Ahmedabad Gujarat and I am a senior citizen residing at Baroda since last few months due to health problems. The case is like this.

On 29th Sept.15 I submitted my application for personalized ATM card and the person sitting at the counter informed me to inquire after 15 days and I inquired over phone and was informed the card is not yet ready. Again after lapse of few days I personally inquired and again the same reply. Yesterday again I personally visited and the employee sitting at the counter informed the card is still not ready and to my surprise I was instructed to submit a new application. I informed the person that I am a senior citizen having certain health problem and I just cannot every now and then afford to visit Ahmedabad from Baroda but to this argument also there was a very very cool reply from that employee that Baroda is not very far from Ahmedabad so I have to visit branch anytime whenever they call me.

I was left with no other alternative but to approach the Branch in Charge and informed him about this experience and as a measure of immediate solution he managed to issue me non personalized ATM Card which is valid till August 16 which means again I have to do the same exercise and I do not know how many times I will be called and for which new experiences I will have to be ready.

Still I fail to understand one thing what has really happened to my original application for Card which I submitted on 29th Sep.15 whether it is lying with the branch or with you. Many a times it is my experience and may be of other clients also that whenever we dial bank numbers, for at at least 10 to 15 minutes nobody bothers to lift the telephone.

At the end I would request you to kindly look into this matter seriously and try to understand the situation of senior citizens like me and inform me the outcome the action that you are going to take.

I do understand I am disturbing your busier schedule but at the same time I do have every hope that my case and others' case like will be considered sympathetically and I will not be compelled to approach another higher authority.

Thanks and regards

Jawahar Bhatt