Canara Bank — non functioning of canara banking app and debit cards

Address:

201, Riviera B, Casabella, Palava City, Dombivali- 421204

Hon. Sir, i am the long standing customer of your esteemed bank dombiwali east branch since long many years. I am retired senior citizen. I hold two debit cards one rupay and one visa and operate the same through the canara bank mobile app. 3 days back, i tried to make the payment through the debit card but card was not accepted. I went to atm but the card is shown as invalid. I approached dombiwali east branch where the shutter was kept in closed condition, customers were standing in que outside the gate, one official was talking to customers from inside the gate, it was raining also. Hence i could not approach the branch. I tried customer care no. Where every time evasive replies have been given, there was no inclination to attend to the problem. Then what is the use of customer care no. I have then gave telephone case to dombivali east branch where one madam was good enough to respond but with a rider to send the complaint on wards to the thane regional office. I have again called the local branch office but this time the lady who lifted the phone was highly evasive and was telling me to come to bank personally and abruptly put off the phone. I have sent emails to [protected]@canarabank.com. But nobody seems to be attending to the same. My problem still continues to remain unattended. My work is badly hampered, i could not make payments and make online purchases o[censored]rgent essentials during this lock down period. Anybody please pay heed to my grievance urgently & oblige - gorakh ramchandra dillikar (Mob. [protected]). Nobody attending