Canara Bank — non payment of bsnl bill through ecs

Address:

Bangalore Urban, Karnataka, 560079

I am maintaining my pension account with canara bank rajajinagar bengaluru branch and my savings account no.[protected] and maintaining sufficient balance to meet all ecs payments till date. On 24th of this month there was ecs payment to be made to bsnl authority for my monthly payment towards broadband and landline bill of no. [protected]. Same has not been made by the bank on account of software problem stating the reason amount exceeds upper limit. Bill amount was only 1059/- i approached the branch more than thrice and also put my complaint to the bank. Till date same not been solvef. On account of bank negligence my telephone [protected] bill payment has not been made. I have encountered mental agony and lost reputation with bsnl.
Please instruct the bank official to do the needful at their cost and also my loss and reputation to be compensated properly.