Canara Bank — Non receipt of debit card

Address:

Burdwan, West Bengal, 713304

Sir,

i have been to your branch regarding update of my passbook and receiving of my new debit card from the
bank. on request to the clerk he says that i must bring my old debit card to get the new one. on
wanting
a clarification on why i should bring my old card to receive the new card the manager pops in to say
very rudely that he makes the rules and it his his demand the i deposit the old card or else i will not
get the new .
i reminded him that rules are made by the bank and he was not the authority to harass customers and he
has no parental discretion regarding rules of the bank.
my query is is it the rule to deposit my old card
2. the manager always talks in english and regarding this i had earlier told him to either talk in
hindi or bengali . do u have any instruction regarding mode of communication with the customer of your
bank ? i have studied in convent school but still have strict reservation on his spontaneous use of
english. i rather request the bank administration to send him on a language training course and
counseling on ways of talking to the customer. i am very cool headed but unfortunately could keep my
cool for the second time, for which i am sorry.
3. do i get my card at my address or else i will close my account on maturity of my deposits.

hope you will give me a satisfactory reply to my queries

thanking you
yours faithfully

d. roy choudhury sb ac no.[protected]. of asansol. west bengal.