Canara Bank — Not opening bank account for 3 months

Address:

60602

After prolonged visiting Canara Bank they are not opening bank account .Even value documents they are pending the file for 3 months now they say they have subordinate shortage.After prolonged mental agony I complain this issue behalf of my father.The form for account opening is 20.09.2016 is submitted to bank.Enquiring about the issue to branch manager elumalai his response was bad.he asked me to open some other bank after letting 3 months pending.Is bank service a service sector.Is psu bank can reject opening account on there willingness.Is right of the citizen to get into banking sector