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Canara Bank — NRE Account, Not receiving OTP

Address:Canara Bank, Kerala, Kannur, Kelakam Branch

Hi,
I am contacting the Kelakam branch from April 27 to may 4th (today) not receiving OTP.
My wife delivered on 28th April and the baby still in NICU.
my wife's family (5ppl ) affected by covid.
I need to do an immediate online fund transfer. now it's 5 days. not receiving OTP.
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    Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
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