Canara Bank — Payment failed but money deducted

I made a payment for my Amazon order on 10th nov, 2020The payment was failed but money deducted from my account I contacted customer care but they told me to visit branch! The branch registered my complaint and they replied my payment was successful and to contact me to my Amazon company.I again contacted Amazon care but they are telling me that they didn't receive the payment and to contact to bank again.It has been 2 months & it's height of harassment for me don't know who to blame for..