Canara Bank — pending my refund from amazon

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Hathras, Uttar Pradesh, 204101

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Hello,

I am aryan. My saving account number is[protected]Branch.: hathras, u. P). I purchased a mobile from amazon.in and paid from my visa debit card *2342. The amount is 3783/-. But i canceled my item in next 2 day i. E. 08 oct 2018. The refunds for the same were initiated and successfully processed to my debit card and i got refund reference numbers for the product, it has been about a week and yet the amounts are not reflected in my account.

I contacted my bank customer support. They are not able to locate the refund with these reference numbers.

I contacted to bank customer support. They are unable to do anything for this refund. Their customer support service is very poor. So, they advised me to contact the branch. The branch is also unable to help me with the same.
The reference numbers are.:
74332748282828176805514 (Refund successfully processed on 08/oct/18)
These amounts are not reflected in my account.

Copy of mail

I am sorry to know that you're unable to find the refund for the order #[protected].

I’ve checked the details and can confirm that the refund has been successfully processed on october 8, 2018.

Here is the refund reference number: 74332748282828176805514

The amount should reflect in your bank account statement or credit card statement after october 8, 2018 + 5 business days.

I request you to check your bank account statement between the dates october 8, 2018 - october 15, 2018 and you will be able to locate the refund.

If you still don't see your refund, please contact your bank customer service and dispute the transaction as 'refund not processed'.