Canara Bank — Poor Customer Services from Officer, Majura gate Branch, Surat (Code : 2029)

I, the undersigned, Mr. Mukesh K. Patel, Admin. Officer, (Govt. Employee) having (Salary A/c) saving A/c. with your Majura Gate branch, Surat since 1998. My Account No.[protected]

Following are my grievances and I got no support/Cooperation from your leading officers, who are public servants and come to the aid of customers.

1. Debit Card which expired on 30.07.2021 and applied for new card issue on 03.08.2021, card issued but not activated, I had to visit for 4 days for the card activation procedure. The concerned officer’s (Priti Madam) service was not good.

2. I applied for an education loan for my daughter in Sept-2021, required papers were submitted. After 10 days, I was called and then again called with my daughter, and then one again called. In the end, I received a reply that the education loan is not payable as in the stated foreign country, Canara bank is not listed there. Mr. Dipendra Sir at first instant should have known the procedure of education loan whether given in the stated abroad city. Should have told me first and not wasted my time as the visa process for my daughter was due.


3. Also visited your branch on 15.03.2022, 16.03.2022 and 16.03.2022 for making a new Fix Deposit purpose. It was noticed/Observed during the bank hours, the customer services are so bad in this branch. Staff of particular officer level, Mr. Dipendrakumar (Manager) was not behaving with customers properly.

4. He has to work as per all customer satisfaction and not as per customer personality. Which was noticed by me. I also observed that other two lady officer were also not polite and always giving excuse to come next day, other day, excuse like Printer not working, Server Down, System down,

Kindly note that I do not have any grudges with any person. But you can imagine, if such a type of behavior with public sector officials, (as was in my case), then what can be expected of an ordinary/uneducated client who comes for any help/assistance.


I hope such type practice, not aiding customers, looking into the urgency of certain customers and not sorting their issues urgently, will be discontinued immediately and look forward to cooperation from your full staff.

Also note that the chief Manager is very cooperative and helped to solve the issue but unhappy with the service of 2 other officers.