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Canara Bank — Purchased product with amazon

Address:Idgah colony agra

Dear sir,
My name is nishi swarup
I have purchased a hand bag from amazon worth rs 1250/- on 14 nov 2019 and i made payment online.. But i return this product and applied for refund... They claim that they refund my amount but i didn't get any amount from amazon in my bank account.. I request to you to solve my problem.
Thank you
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