Canara Bank — Refund of amount is not made

Hello,

I am fardeen faraz.I purchased a echo input portable smart speakers from amazon.in and paid from cash on delivery The amount is 3499/ and 4999/- . But i canceled my items . The refunds for the same were initiated and successfully processed to account number and i got refund reference numbers for the product, it has been about a years and yet the amounts are not reflected in my account.

I contacted my bank customer support. They are not able to locate the refund with reference numbers.

I contacted to bank customer support. They are unable to do anything for this refund. Their customer support service is very poor. So, they advised me to contact the branch. The branch is also unable to help me with the same.
The reference numbers are:[protected] for Rs. 3499
[protected] for Rs. 4999
(Refund successfully processed on 23 and 29 December 2019 )
These amounts are not reflected in my account.

These are the copies of the emails sent by the amazon to my email id [protected]@gmail.com for refund-

Hello,

I am sorry to know that you're unable to find the refund for the Order #[protected].

I’ve checked the details and can confirm that the refund has been successfully processed on 30 December 2020.

Here is the refund reference number: [protected]

The amount should reflect in your bank account statement or credit card statement after 08 January 2021.

I request you to check your bank account statement between the dates 09 January 2021 and you will be able to locate the refund.

If you still don't see your refund, please contact your bank customer service and dispute the transaction as 'refund not processed'. The bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thank you for your patience and cooperation.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.in

I have already contacted canara bank customer care to solve this issue but there is no use. Please resolve it and credit my refund into my account. I have needed my amount. Plz, help me as soon as possible.
Thanks and regards.

Fardeen faraz
[protected]@gmail.com