Canara Bank — refund of credit card purchase

I had made an online purchase from forever 21 on 16th january 2019 using my visa credit card ending 0008, however i returned the items and requested a refund which they initiated as per the email they sent me below:
"dear navita,

Thank you for reaching out to us! Kindly note that we have refunded rs.2069.10 against your order 20299006 on[protected] at 16:31:43. The amount will be reflected in your account within 4-5 working days. If you are unable to track the refunded amount after specified timeline, please check with your bank with arn no. 74056639029902809584029.

If you need any further assistance, please contact our customer service team."
The amount has not reflected in my account even today which is 12 march 2019. I'd like the money refunded at the earliest please.