Canara Bank — Refund of money with reference number

Address:	500080
Website:	www.canarabank.in

Hello,

I am nidhi, i booked my flight ticket in thai airways and cancelled it. As per the rules of the regulation i need to get refund within 45 days. It has exceeded more than 45 days. When i contact the airlines they have sent refund reference number which is :[protected]

When i give this to the bank to check the status they dont know what to do about it. So whom should i contact now???