Canara Bank — refunding the amount

Address:

Jalandhar, Punjab, 144011

I ordered jeans from mantra via phone pay debit card. I returned the product. Phone pay updated that they credited the amount on 22/10/2018. Then i waited for 10 days but amount not reflected back in my account. I call customer care services but they told there was no amount credited in my account. Their services are not well. I call at my branch office jalandhar but they are not interested in my complaints. I am attaching the reference no. Send by the phone pay.