Canara Bank — Refusal to exchange old notes for senior citizen-non-account holder/ insulting by rude behaviour

Address:	695024
Website:	CANARA BANK/ GOI/ MINSTRY OF BANKING AND FINANCE

Dear sir,
Refusal to accept ohd notes by cananra bank, pettah branch (Trivandrum) for general public (Non-customers)/ senior citizen -
I am a senior citizen staying just 5 minutes away from canara bank, pettah branch (Trivandrum). On[protected] around 3 pm i appraoched canara bank, pettah branch (Trivandrum) being the nearest bank branch to my residence for exchanging 4 numbers of old 1000 rupee notes along with my id proof. The lady sitting in the counter refused to accept my cash and told me that they are exchanging a maximum of rs.500 (One 500 note only) for the general public (Non-customers) and directed me to meet the senior officer concerned sitting next to her for futher directions. I approached the senior officer with the 4 ohd notes and id proof and made a request to exchange my 4 old 1000 rupee notes. He asked a few questions and vehementelly refused to accept my notes and told me that "we give preference to our customers and you go to your bank and if you do not have an account, i can not do anything".
He also ridiculed me for not opening an account with canara bank so far. I told him that it is an emergency and i am having necessary id proof, declartion in rbi format etc. And badly in need of exchanging the old notes kept by me for the last few days due to the heavy rush and crowd in the bank. He sarcastically expressed his unwillingness to entertain my request and showed me the door to get out of the premises and continued to accept cash from other customers of canara bank who approached him subsequently. I waited there for another 5-10 minutes and pointed out that it is rbi directive that public sector banks should entertain all those who approach them irrespective of the fact whether he is a customer or non-customer. I asked him to reject my application and give his rejection in writing which also he refused with a saracastic smile. I really feel insulted infront of other custolers and disappointed and told him that i will register a complaint with the head office of canara bank and rbi. He noded his head sarcastically and told to go ahead with registering a complaint as if he is ready to face the consequences, whatever it may be. I waited there for some more time so that i can get the notes exchanged and avoid a complaint; but no one was available for any help. I left the branch totally disappointed. I am registering a complaint as directed by the branch official and request you to kindly look into the matter and give necessary instructions to the branch officials to avoid such blatant violations of rbi instructions and fixing their own parameters / stipulations arbitrarily against goi directives thereby causing inconvenience to general public and insulting senior citizens like me who approach the bank as per rbi / goi directives.
I also request that canara bank should tender an unconditional apology to me for the insult and inconveninces caused to me and violating rbi / goi directives and suitably compensate me for the insult and inconveninces.

Raveendranath trivandrum mob. [protected]

Ps. The link provided in the home page of the canara bank for registering public grievances for redressal is not working properly and not accepting the grievances from general public. I tried three times with otp received from the web site but faled to submit the grievance since the same is giving error message on submitting the complaint in the template.