[Resolved]  Canara Bank — regarding senior manager's behaviour towards the customer

Address:

No 1, jawaharlal nehru road, ekkattuthangal., Chennai, Tamil Nadu

I recently went to canara bank guindy branch requesting a letter of outstanding balance for my visa process. The main part of my letter was to mention my account num as well manager's name so that he may be contacted by the embassy for future references. But, my letter contained no basic details of the account holder hence, i requested for a letter change for which he accepted with a hesitation. The second letter also lacked basic grammars and as per the embassy the letter should provided by the bank should be in coloured format.. He denied those and humiliated me in front of other customer questioning about my english knowledge and finally he changed the letter. Now my question is is this the way to treat a customer? I maintain a balance of 8 lakh and with no such respect i was humiliated. Then what will be the condition of people maintaining least balance. My visa application is getting delayed because of his lethargic behaviour. As a manager he should abide by the customer satisfaction not by humiliating them and making their future in vain.
Manager's name - br muralidharan, senior manager, sp no 46809.