Canara Bank — Regarding student loan

Canara bank chikkabidarakallu branch is not lending student loan and delaying it purposefully and asking for wierd letter from college. Loan was accepted and loan amount of 3, 45, 000rs was paid. But now the new manager has come and he is not giving loan from last 6-7 months. My 5th and 6th semester fees are to be paid. He is asking for total amount paid till now for college but college didn't give details they gave only the due fees letter later after so many requests they have given and when I sent it to loan manager he is now demanding to send it through courier. I don't know why are you giving loans if you cannot send money on time. It's better canara bank stop giving student loan. Please remove the canara bank loan manager.