Canara Bank — rs. 38000/- was retained at vijaywada branch without sufficient ground.

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Website:	NA

To Customer Care, Canara Bank.
I had sent ` 38.000/- on 20.10.2018 thro’ NEFT for crediting the amount with S.B. A/c of my daughter (vide a/c details: Name of the beneficiary: Sudesna Ganguli, Name of the Bank: Canara Bank, Name of the branch: Sonari (Jamshedpur), S.B. A/c. No.[protected], IFSC Code: CNRB0003708. But the money transferred to a/c[protected] in lieu of[protected], and as a result my daughter not received the money. I am not going in that question that who has done first digit 3 in lieu of 2 as because man is not God. Wrong entry may be done by anybody. But we (the sender of money) have no fault for this wrong entry). Understanding the matter from the message o[censored]BI - then & there we contacted with the concerned (originating) branch. The B.M. informed us necessary steps will be taken immediate. After a recommended time the B.M. informed us that necessary reminder from UBI and also RBI are sent to Canara Bank for refund this money.
First week passed over Canara Bank not refunded the money. Second week the same case. The third week also the same case. Within third week the B.M. of originating branch replied me on my question that more than one reminders are sent to Canara Bank. In fourth week (17.11.18) my son in law contacted with the officials of a local Canara bank and he requested their help for realization the money. It is known from that branch that the money is reached in your Vijaywada Brach and kept in unpaid condition as the concerned a/c[protected] is a blocked a/c. Next day Vijaywada branch returned back the money and ` 38000/- is credited with my S.B. a/c on 19.11.18. Now, my point is that if my son in law would not be contacted with the Canara Bank situated in his locality then the money still now would not be recovered.
Now, It is your duty to look into the matter on what ground the money was retained at VIjaywada Branch during one month.
But as my reparations I pray to you to pay minimum ` 380/- (Interest of ` 38000/- for 30 days @ 12%) within a fortnight which will be credited with the originating branch (where you have returned back ` 38000/-).
This is my first and last letter and if you fail to pay my reparations my next Complaint will
be submitted to RBI. ombudsman and if I not get proper judgment from RBI ombudsman
then my last complaint will be submitted to CENTRALIZED PUBLIC GRIEVANCE REDRESS
AND MONITORING SYSTEM (CPGRAMS).

Thank you,
Dated, Behampore,
The 5th. Dec., 2018.
Yours faithfully),
Samarendra SundarThakur
e-mail : sst.[protected]@gmail.com
144/8B, Amar Chakraborty Road,
Berhampore(West Bengal).