Canara Bank — Shift of hba to another bank and charging of penal interest by canara bank

Address:Ajmer, Rajasthan

R/SIR
I took House Building Loan from canara bank Ajmer branch in 2010.I am not cetisfied with bank service and want to shift my loan to another bank.I made complaint several times to the bank but they did not listen.
Now when I want to shift my loan to another bank, canara bank is charging penal interest on my loan balance amount of Rs 15 lakhs.Sir I am shifting loan due to bank, how can they charge penal interest.
Is it right as per RBI Instruction ?
kindly guide
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