Canara Bank — Thulasamma K = 2020 Pension Life certification completed but DLC data mismatch error - No response from bank

Address:

Canara Bank Nanjangud Branch

On 21 November 2020, I visited Canara bank Nanjangud branch and completed the formalities of 'Pension life certification' for my Pension account and Family pension account. when I later received the life certification copy (Online), I found that my pension life certification was successful but my family pension life certification was reflecting with the below error:
" DLC data mismatch - Contact your bank branch"

I have sent emails to bank branch with copy of Life certification on 28th Nov'20 & 5 Jan'21 with email subjectline " Thulasamma K = 2020 Pension Life certification completed but DLC data mismatch error" but have not received response from them. Hence reaching out to this forum to assist in addressing this Pension issue