Canara Bank — Transaction failed but the amount was debitted.

Address:	Bangalore, Karnataka, 560001
Website:	www.canarabank.in

I have an account in your Cantonment Branch

I made a transaction of Rs.22796/- It was using a debit card. The payment gateway told the transaction failed but the amount was debited.

They asked me to wait for the bank to file confirmation. I waited. They have confirmed the amount didn't reach them.

26th August 2016

I called the toll free no, who asked me to the complaint it in the bank branch.

I complained in the bank branch. My email was forwarded to imbhelpdesk, didn't get a reply from them for 2 - 3 days. I kept calling the branch, this time, I was also asked to call the toll free no again. I called them up, who took my complaint . Gave me a CRN. 1617AA8426.

30th August 2016

The next day, I was told the complaint is closed, I was asked to login to the portal to see what the bank responded.

I logged into the portal and put the CRN. It said invalid CRN. The amount was not credited, and I don't even know how this can be closed with no information about what they are doing about it.

Sept 1, Sept 7
Due to my email's they responded. I was told they have punched in my complaint. But they didn't even mention about the status.

Sept 8, Sept 12
My emails are not responded.

This is 17th day since my complaint. My amount is not credited yet.