Canara Bank — transaction failed money debited through imps

Address:

Dakshina Kannada, Karnataka, 575001

I sent 5400 on 31st may 2019 the money was debited but not credited to the creditor. When I complained it to the customer care they told to wait for 4 days and now its more than 4 days. The transaction ID is[protected]. My bank is Canara Bank and the branch is located in Valencia Mangalore. Its of no use visting branch they usually always ask us to wait even without listening to our complaints.