Candere — Delay in delivery of product

Website: www.candere.com

I had ordered a Tushi Bangle from Candere online. The details of the product are as follows:

Nitima Tushi Kyra Gold Bangle
Quantity: 1
Order Date: Feb, 02 2022
Amount: Rs.24846.00 (Prepaid using credit card)

The expected delivery date was Feb 16, 2022. Till date (March 22, 2022), it has not been delivered. Everytime I enquire, I am told that it is in Quality Check and will be delivered in 3-4 working days. Now, I am being told, it is being re manufactured, though the website says its still going through quality check.

I was supposed to gift it to someone who was travelling out of station on March 10, 2022. Therefore, I had kept a window of more than a month for the order. I am highly disappointed and resentful with their service.

Please request you to look into the matter.

Regards,
Bidisha Roy
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