Candere — No Refund is initiated

I ordered 3 products (2 nose pin and 1 necklace) from their website on 13th July 2022.

I got a phone call and was informed that they cannot accept my order because incorrect price was registered for 1 nose pin on their website. I accepted it and 1 nose pin has been cancelled on the same day only. Customer support told me that the refund is to be initiated in 5-7days.

Now it is 27th July 2022, no refund is initiated yet. I have not received any email confirmation for my order and cancellation as well. They are KALYAN GROUP however cannot trustable company at all. Please refund money as soon as possible.