| Address: | Mumbai | | Website: | www.candere.com |
DONT BUY FROM CANDERE.COM..its not even linked to kalyan jewellers..i asked the store and they said they dont do servicing of jewellery bought from Candere so i dont know why they are promoting as same company.THEY WILL CHEAT YOU AND NOT SEND THE JEWELLERY AND THEN BLAME YOU .
I ordered a diamond ring worth 25k from candere, this was my 45th order from the site..i had never faced any problem earlier but this time the ring box was empty..i contacted candere and then the blame game started…after finally both courier service and candere cs blaming each other for 6 weeks the great minds of candere cs decided that I was the problem and decided to close the case…i was blamed for not taking an unpacking video(not mentioned any where on the website that u need to do this), i received an intact package with a blue tamper proof seal but the seal was completely different from the original packaging(which i realised after they sent me the packing video, after 7 days)they sent me a packing video and that is the only proof they have..i asked them to send me videos or photos from the delivery checkpoints it was received but they transferred me to a courier partner who doesnt receive calls nor reply to seen texts…i have been asking them for info regarding the delivery personnel but that is also not available.
DTDC has clearly stated that it was a third party courier service used so they dont have the details so now im stuck with no ring, no money and immense psychological and physical trauma for last 6 weeks with no help from candere cs
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