Candere Jewellery — Order Id 999541

I cancelled my order due to some personal money problem
I have 47 thousand as my partial payment
They said they will refund me but there is no update from past 5 days
My order is still not yet cancelled too
If asked they say they have not yet submitted the cancel request
Im continuously calling from two days to the customer care
My calls are not atall answered
I wanna raise complaint on this candere