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Candere — not getting my product and no response from candere team

I ordered one diamond ring and the delivery date was 27th January, but i haven’t receive my order as of now.
When i enquired then i came to know that it will still take 3 more days to complete the process.
So i again confirmed that why is it happen you guys are not keeping your promise to deliver the product within that expected delivery date, after that i am not getting any response from any of them neither helpline as well. I just want to know whether candere is a genuine or not because they are not capable to keep their promises for the delivery as on expected date.
And one more request to team as well please do response whenever the concern raised
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