| Address: | Enovate Lifestyles Private Limited 501-502, Om Shakti Samrat CHS Ltd., Plot No. 21,Shakti Nivas, Ramchandra Lane extn, Near Greater Bombay Co-op Bank, | | Website: | www.candere.com |
I had ordered a a gold ring from Candere, by Kalyan Jewellers on 27th Dec 2021, I received the product on 19th Jan 2021 but needed a size change. After multiple calls to the support centre of Candere, the Customer executive Mr. Rakesh assured to me that the system will place the order of the new ring as soon as the wrong measurement ring was picked and received.
The old ring reached Candere on 25th January 2022 and the date of the new delivery promised to be by Mr. Rakesh was 3rd Feb 2021. I did not receive the product. On making multiple attempts to reach Candere support executive, I was informed the order was not at all placed as there was technical issue at the time.
They placed a new order of the ring on 3rd Feb 2021 and since then I have been following incessantly to get a date of delivery. Mr. Avinash, another executive informed I will receive the ring on 3rd March 2021 but again no delivery. Each time I contact the support centre I am informed that an executive will get back within 10 mins. I never received a call. I request the action in the matter as the company is taking beyond 3 months to deliver a product. I did not proceed to cancel the order from the website, as each time I was assured a delivery date but the delivery did not happen. Was this information helpful? | 
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