[Resolved]  Canon India — escalate this unethical practices to the canon head office - canon g2002

Address:

29, W Sivan Koil St, Ottagapalayam, Somasundara Bharathi Nagar, Vadapalani, Chennai, Tamil Nadu 600026., 600026

Whoever reading this, ready line by line, i tried to articulate to my level of english skill with my own experience here to escalate this to canon head office, and i will continue my work until this reaches the right person.

I am balakumar venkatesan
It solution architect. Age 48
(Try search me in linkedin),

I took my canon g2002 sl no. Kkxe02861 with code 5b00 waste ink counter error.
In the view, error code 5b00 is a minor error based on available information to me.
I took the printer to the local service centre address: 29, w sivan koil st, ottagapalayam, somasundara bharathi nagar, vadapalani, chennai, tamil nadu 600026.
At the service centre, recipient told me that, printer board reset solution or mainboard replacement required for this error code.
When i added the printer port issue, they said that the mainboard replacement required. I was upset because the port issue was there even during the warranty period and a common problem for that issue i know mainboard replacement not required.
I told them that i am going to escalate this unethical practices to the canon head office and i lost trust with this service center.
When i mentioned about escalation to the canon head office, they discarded the acer job sheet and put a canon job sheet, i insist to write my stated complaint on it, and then i left the printer at the service centre.
Next-day morning, the service engineer called me on my mobile and confirmed me that given printer is ready. Action taken is reset the board. I told him that i will collect the printer by evening.
I went the same day evening to collect the printer, i saw the test page printout on the printer taken by service engineer in the morning, print out was good with a small line, and i know the small line can be resolved by system cleaning, but when i tried to test the printer wasn't working, and light 14 blinking with error.
This time i waited for the service engineer at the same service centre to check the printer again, i waited too long, service engineer came and confirmed that printer cartridge connector needs replacement because he tried to check my printer with different other cartridges, also mentioned to me that spare part is not available at that time. But with my experience, i don't want to leave my printer in the centre anymore, i asked to visit home to repair at my place. No one showed up until i logged a new complaint against the issue. After the new complaint, the service engineer showed and replaced the spare part at my home.
This time, still same error, led 14 blinks. Than the visited service engineer called back the printer at the service centre for a thorough check.
Next day, again i took the printer at the service centre and got another canon job sheet for the same, service engineer called day after and confirmed again that printer is ready with two cartridges replaced at the same time.
With all above my experiences, i would like to escalate to canon head office to hear from me, for this issue.
I know printer was ready for the first time after board resting.
I saw test print out over 3800 pages printer in that printer with a very tiny line in the block print out.
When i test the printer in service centre on the same evening, nothing comes out, how this happens. How?
Waited for 3 hrs to check again by service engineer - he confirms that cartridges connector needs replacement but when i give printer for the second time, they are confirmes cartridges both gone at the same time need to pay for new cartridges.
In my logic, the printer was ready the first time, and before i take delivery the cartridges (Both gone) - how?
Need this problem to be resolved and i need working printer like ready for the first time and i ready to pay the service charge but other charges i believe something happened between morning and evening so that my printer didn't work.

They are running the centre for the last 15 years, and they know every detail of their practices based on customer handlings, this time they picked up the wrong customer and exposed with this kind of experiences, that was the reason they tried different job sheet at first, so that room for extra miles. This is a logical way to point out, and canon india pvt ltd need find the truth and need to resolve my issue.

Thank you.

Bala