Capgemini — Not generating UAN number for PF withdrawal

Hi, I am an ex-igate (currently capgemini) employee. I was employed with Igate from July 19, 2010 to September 11, 2015.

I have been trying to withdraw my PF as i no longer reside in India and it serves no purpose for me as it has been more than 8 years since last i worked in India.

PF withdrawal now requires UAN number. I have tried to generate it online but since my PF account is prior to 2014, i could not do it myself and EPFO website did not recognize my PF number.

I reached to Capgemini in January 2020 to assist with UAN generation as it can be done only my employer for older PF accounts.

I have sent may be 30+ emails and provided every bit of information to capgemini officials to generate my UAN. There has been no response for almost 1 year now to generate a simple UAN number which is may be 5minutes work for them.

There has been emails after emails to follow up and capgemini responds once in a month or twice a month but they do not tell me what they need nor they generate UAN number.

This has been almost borderline harassment as this HR team would not provide what employees need and in turn withholding my PF withdrawal money for over an year.

I am attaching the email thread and conversation with them. Please note, as the email thread is long and this site only allows jpg files, i am attaching multiple jpg files.

I am now formally raising this complaint and seek resolution. This torture to withhold money is very stressful and i require the money and Capgemini as an ex-employer is not helping.

-Yogesh Puttarangachar