Worst Experience with CARS24 – Extremely Poor After-Sales Service
My experience with CARS24 has been extremely frustrating and disappointing. Within just 15 days of purchasing the car, I started facing multiple issues, even though the vehicle is under warranty.
My car has been with CARS24 for around 10 days, and there is still no satisfactory resolution. The car has been sitting there for days, and nobody seems to be taking the matter seriously. Despite repeated attempts to get an update, I have received no proper response from customer care. The lack of communication, accountability, and urgency is absolutely unacceptable.
Ticket ID: #2957506
Concerned Person: Harmeet Singh
The real disappointment is not just the car developing problems within 15 days, but the way CARS24 treats its customers after taking their money. Before the purchase, everything may seem smooth, but when you face a genuine problem, getting support becomes a nightmare.
I am extremely frustrated with this careless handling of my complaint. Keeping a customer’s car for around 10 days without a satisfactory resolution or proper communication is simply unacceptable.
I strongly advise potential buyers to think twice before purchasing a car from CARS24. Based on my personal experience, I would not recommend this company to anyone. A company should be judged not only by how it sells cars but also by how it supports customers when things go wrong.
CARS24, stop ignoring this complaint and take immediate action. I expect a proper explanation, a clear update, and a permanent resolution to my issue. Customers deserve accountability and respect, not endless waiting and silence.
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