Cardekho.com — Money not credited as per contract

We have sold our car through CarDekho on June 28. As per the contract, final payment amount is 159100 however 136000 was paid on June 28, and 25000 was put as blocked amount. We were told that 25000 would be credited within 24 hours after party pesi completion at RTO. 14 days have passed already after I signed documents at RTO, still no money has been credited. We made numerous calls to CarDekho consultant who made deal, and he stopped attending our calls, nor did he reply on messages. We dropped an email to Cardekho support to which we got an initial generic response that Team is looking into this but thereafter no response. We made couple of tweets and received the same generic response that team is looking into this. More than the money not being paid in full, it is more of a matter of false commitments, false ETA, lack of transparency and a complete case of fraud. Not responding customer and closing all channels of communication is highly unprofessional and annoying. Getting a generic email saying team is looking into this and would revert back as soon as possible makes no sense if we don't get to hear even the status to which the case currently stands at. Pathetic. Kindly look at this irregularities.