Dear sir/madam
Most humbly and regretfully i would like to inform you the following facts for your kind redressal as quick as possible.
That i purchased an carrier air conditioner 18k durafresh 3 star of 1.5 ton capacity from your authorized dealer gupta distributors at patia bhubaneswar on dated 16/10/2018.
Your installation team namely mr saroj kumar sahu (Mobile no.[protected]) along with another man did come to my house at patia plot no.684 dola mandap sahi and installed the same.
He did not fix the outer of ac in the wall only put it with out any nut bolt on the chazah of the building.
In the recent very super cyclone at bhubaneswar on 3rd may the outer was slipped down and we escaped the outer and bound with a rope and from that day the outer is in hanging position.
I complained your distributor regarding this on 11th may and enquired about my address to inform the service provider on 12th may 2019.
Then one man namely mr alok kumar sahu (Mob. No [protected]) visited my house on 16 th may, 2019 and it can not be made single handedly and he would report the matter in the office then the team will come and reinstall the outer.
On 17 th may he was contacted and he persuaded me to contact the madam i/c having mobile no.[protected] as he has reported the matter to her.
I contacted in the above phone no. And she consented me that the team has been instructed and shortly they will attend the case. After 2 days she did not respond the phone and only forwarded a small citing the phone no. Of mr ananda samal and to contact mr samal. But on that day mr samal did not pick up the phone. Today when after ringing thrice mr samal picked up the mobile and told to send the technician today but till 3.50 pm no man has arrived my house or no phone received from any body.
Since days together we are suffering from severe hit wave, but neither we get any response from the team, service provider nor the distributor is helping me to short out the problem.
I request your kind intervention in the above matter to solve the case as early as possible for which i shall remain thankful to you.
Yours
Sashikanta moharana
Plot no 684
Dolamandap sahi
Patia
Bhubaneswar =31
[protected]
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