CashBean — Personal Loan - Cashbean employee's cheating

Address:

Coimbatore

Cashbean Loan no :[protected] Customer name : M.Saravanan,

I have taken a personal loan of INR.9100/- through Cashbean mobile app on 28-Dec-2020. As per my repayment schedule I have to pay the loan amount into 2 EMI [ 1st EMI of INR.5124/- on 27-Jan-2021 & 2nd EMI of INR.5122/- on 27-Feb-2021].

I had tried to make the payment of 1st EMI 5124/- on 27-Jan-2020 through Cashbean mobile app twice but payment has failed due to some error. After 5 minutes I have received a phone call from Cashbean staff ([protected]) at 10.59 am and he asked me to transfer the EMI amount to the same mobile number through Google pay. I have transferred the amount of INR.5124/- at 11.03 am.. After making payment i have tried to contact him on the same number but unable to contact. I have already raised the complaint against the issue to Cashbean but they are not taking any action instead asking me to pay the amount again...Very worst support and threating us to pay the amount again.

Where i had raised a complaint twice through email to [protected]@pcfinancial.in and [protected]@pcfinancial.in on 27-Jan-2021, but Still my amount has not yet credited to my loan account... And they keep on adding penal charges...