Cashe — CASHe not providing and their recovery team harassing and threatening

I am using cashe from last 2 years and taken more than 4 lakh rupees and paid them in a year (every loan was preclosed) but in this pandemic when my company opted for salary cut, CASHe not providing and their recovery team harassing and threatening. CASHe asked me to provide the salary cut proof and when I provided them they said loan disbursed after 29th feb can’t be considered for moratorium, when I asked them that this is written in RBI circular- they replied we have right to decide about moratorium and rbi can’t force us. Everyday more than 5 times they trying to deduct the amount from bank account (because they have nache mandate) more than 300 times they tried to forcefully deduct the amount from my bank account. I need the solution because this NBFC not registered under RBI Ombudsman complaint system and they are taking benefits from this. Need the resolution here.