[Resolved] Cashe — Horrible Customer Support

[Resolved] Cashe — Horrible Customer Support - Disbursal Issues

E Eashu1804 Mar 26, 2024 Apr 17, 2024 This thread was updated on Apr 17, 2024

3 times my loan has been approved since 1st March 2024, then after waiting for disbursal for 7-8 days, they cancel the application stating disbursement failed. My applications have been cancelled 3 times in last 20 days, that too after approving the loan request. They call themselves and ask to apply for loan, stating some technical issue at there end. On call they mention funds will be disbursed within 10 minutes, these 10 minutes turn into 10 days, then 10 months.. Customer support is useless apart from automated replies you get no help. Why do you even approve loans when you cant disburse in time.???? Cancel the application is first go itself, so at-least we will not have hopes of getting funds. Loan is taken for emergency and such delays and later cancelling the application is complete harassment on our part. This inspite of me being a consumer of this app for 6-7 yeas now. Was this information helpful? No (0) Yes (0)
Mar 30, 2024 Complaint marked as Resolved Amount Received Thanks CASHe customer support has been notified about the posted complaint. Verified Support Mar 26, 2024 CASHe Customer Care's response We have forwarded your concerns to the verification department and will get in touch with you at the earliest.We request your patience in the interim. Best, CASHe Team Mar 27, 2024 Updated by Eashu1804 This i have been hearing since last 1 month now. Be responsible and don't fool your consumers Verified Support Mar 27, 2024 CASHe Customer Care's response We have forwarded your concerns to the verification department and will get in touch with you at the earliest.We request your patience in the interim. Best, CASHe Team Mar 28, 2024 Updated by Eashu1804 Stop giving automated replies ... Have been tired of hearing all this since last 1 month.. Need clarity on my application and disbursal asap. Mar 28, 2024 Updated by Eashu1804 I urgently request immediate action to rectify this situation. The approved loan amount must be disbursed without any further delay. Verified Support Mar 28, 2024 CASHe Customer Care's response We have forwarded your concerns to the verification department and will get in touch with you at the earliest.We request your patience in the interim. Best, CASHe Team Mar 28, 2024 Updated by Eashu1804 Same automated response since last 4 days ... Do you even read the messages before replying... ?? Mar 29, 2024 Updated by Eashu1804 Got a call from one of your agents yesterday and was assured disbursal by the end of the day. But disbursal didn't happen. I am tired of the fake commitments being made on a daily basis now. CAN SOMEONE FROM THE TEAM TAKE INITIATIVE AND HELP RESOLVE THIS? Mar 29, 2024 Updated by Eashu1804 𝐖𝐈𝐥𝐥 𝐝𝐞𝐟𝐢𝐧𝐞𝐭𝐞𝐥𝐲 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐞 𝐭𝐡𝐢𝐬 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭 𝐭𝐨 𝐫𝐞𝐥𝐞𝐯𝐚𝐧𝐭 𝐫𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐚𝐮𝐭𝐡𝐨𝐫𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐞𝐱𝐩𝐥𝐨𝐫𝐞 𝐥𝐞𝐠𝐚𝐥 𝐫𝐞𝐜𝐨𝐮𝐫𝐬𝐞. Have been harassed by Cashe since last 1 month now. Apart from automated replies you get nothing. Disbursal pending since last 1 month now. Verified Support Apr 03, 2024 CASHe Customer Care's response We are glad to inform that your loan application has been approved and the funds have been disbursed to your Bank account. We Hope your query has been resolved. Best, CASHe Team
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Eashu1804

Mar 26, 2024

This i have been hearing since last 1 month now.

Be responsible and don't fool your consumers.

Elma Yasin

Apr 17, 2024

@cashe
Please help me out, due to some emergency we are taking funds from you, and you are holding our Disbursement. Will surely escalate this to the authorised regulatory bodies and finance partner.