[Resolved]  Cashe — Loan approved and loan agreement signed but amount not credited to account#cln12360323

Dear Team,

Doing follow from almost 20 days . My cashe loan / credit line already approved and loan agreement digitally signed on 7th March 2024 but still funds not credited in my account.

Raised multiple ticket but were closed without any action .

Have sent multiple mails . Getting Below sample replies

Dear Customer,

We are happy to inform you that your loan application with CASHe has been approved at our end.

This message is to keep you briefed that as part of our commitment to transparency and compliance, we are undergoing certain important internal audits to strengthen our disbursal processes. These audits are designed to enhance the efficiency of our disbursal system and add additional layers of security to ensure the swift and secure implementation of your loan.

While these internal audits are critical for maintaining the integrity of our processes, we anticipate that they may result in certain delays in the disbursal of your loan to your bank account.

We sincerely regret any inconvenience caused by this delay. However, it is a necessary process we are currently undertaking to ensure our systems are fault-free and do not cause any unnecessary inconvenience to you in the future.
We also wish to inform you that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.
Should you have any questions or concerns, please feel free to reach out to us.

...

Below reply on 28th Feb

We understand the urgency of your situation and empathize with your need for immediate funds for your mother's treatment. We have taken up the matter with the bank, and the tentative estimated time for the disbursement to be credited to your account is 5 days. We sincerely apologize for any inconvenience caused and assure you that we are doing everything possible to expedite the process.

Thank you for your understanding.

CASHe Customer Support

...

Dear Sandeep Jagtap,

We understand the urgency of your situation and empathize with your need for immediate funds for your mother's treatment. We have taken up the matter with the bank, and the tentative estimated time for the disbursement to be credited to your account is 5 days. We sincerely apologize for any inconvenience caused and assure you that we are doing everything possible to expedite the process.

Thank you for your understanding.

CASHe Customer Support
22116791:347234

Dear Customer,

We are happy to inform you that your loan application has been approved. However, we are facing some technical issues while disbursing funds. This delay is primarily due to the recent implementation of heightened security protocols at our banking partner's end, designed to safeguard your funds.
We are actively engaged in expediting this crucial process both internally and in collaboration with our banking partners to ensure a prompt release of your funds. We sincerely appreciate your patience, and we are committed to delivering a seamless experience for you.
As a result of this, your repayment date will be considered from the date of loan amount transferred to your bank account and it will accordingly get updated in your CASHe account.
Thank you for your understanding, and we will keep you updated on the progress.

Kindly check and process disbursement urgently as I am doing follow up from last 20 days

Not sure why it is taking so much long to process disbursement once loan agreement is signed