[Resolved] Cashe — Loan not disbursed since the last 60 days

[Resolved] Cashe — Loan not disbursed since the last 60 days

A AnindaChakrabarti Feb 19, 2024 Mar 28, 2024 This thread was updated on Mar 28, 2024

I applied for the loan on December 20, 2023 and got a confirmation call on the very next day. I was asked to complete the e-sign and e-mandate but it did not show up in the app. After multiple mails and their robotic same response mails, I finally got to connect with an agent telephonically after 21 days. The loan was immediately moved for e-sign but again, had to call on the next day and luckily an agent answered so the loan got in to ‘disbursal’ status. Since then I have calling to beg them clear the disbursement so that I can help myself and my family for severe medical and financial situations. They give fake commitments, sometimes 30 minutes for disbursal and sometimes will be done by midnight. It’s 60+ days and after multiple calls and fake commitments from them, no other actions were taken at all. +1 photos Was this information helpful? No (0) Yes (0)
May 2, 2024 Complaint marked as Resolved CASHe customer support has been notified about the posted complaint. Verified Support Feb 20, 2024 CASHe Customer Care's response We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest. We request your patience in the interim. Best, CASHe Team Feb 21, 2024 Updated by AnindaChakrabarti As usual, no money received. Customer care doesn’t respond anymore. Feb 22, 2024 Updated by AnindaChakrabarti Dear Cashe, Requesting you to kindly disburse the loan immediately as it’s been more than 2 months. Please help. I have given multiple reminders since the last 63+ days. Verified Support Feb 22, 2024 CASHe Customer Care's response Thank you for bringing your concerns to our attention, and we apologize for the delay in processing your loan. We have escalated your grievance to the concerned department to help speed up your loan request. Best, CASHe Team Feb 23, 2024 Updated by AnindaChakrabarti 64th day, and money not received. Luckily, fake commitments received properly from customer support. As per your comments here, cashe responded on 20th February stating that the disbursal is being prioritised. And funny thing that on 22nd February, a very robotic response is given exactly like the fake robotic mails. Feb 24, 2024 Updated by AnindaChakrabarti 6th day since complaint raised here. 65th day and no money received. Fake commitments received. Feb 25, 2024 Updated by AnindaChakrabarti 7th day since complaint raised here. 66th day and no money received. Feb 26, 2024 Updated by AnindaChakrabarti 8th day since complaint raised here. 67th day and no money received. Fake commitments received. Verified Support Feb 26, 2024 CASHe Customer Care's response We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest. We request your patience in the interim. Best, CASHe Team Feb 27, 2024 Updated by AnindaChakrabarti 9th day since complaint raised here. 68th day and no money received inspite of multiple complaints on various platforms. Verified Support Feb 27, 2024 CASHe Customer Care's response We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest. We request your patience in the interim. Best, CASHe Team Feb 28, 2024 Updated by AnindaChakrabarti 10th day since complaint raised here. 69th day and no money received inspite of multiple complaints on various platforms. Verified Support Feb 28, 2024 CASHe Customer Care's response We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest. We request your patience in the interim. Best, CASHe Team Feb 29, 2024 Updated by AnindaChakrabarti 11th day since complaint raised here. 70th day and no money received inspite of multiple complaints on various platforms. Started receiving same scripted response here as well. Mar 01, 2024 Updated by AnindaChakrabarti 12th day since complaint raised here. 71st day and no money received inspite of multiple complaints on various platforms. Started receiving same scripted response here as well. Verified Support Mar 02, 2024 CASHe Customer Care's response We apologize for the delay in processing your loan. We have escalated your grievance to the concerned department to help speed up your loan request. You can expect a call from us if there are any discrepancies, rest assured that we will contact you promptly Best, CASHe Team Mar 02, 2024 Updated by AnindaChakrabarti 13th day since complaint raised here. 72nd day and no money received inspite of multiple complaints on various platforms. Started receiving same scripted response here as well. Please stop this scam. Mar 03, 2024 Updated by AnindaChakrabarti 14th day since complaint raised here. 73rd day and no money received inspite of multiple complaints on various platforms. Started receiving same scripted response here as well. Please stop this scam. Mar 04, 2024 Updated by AnindaChakrabarti 15th day since complaint raised here. 74th day and no money received inspite of multiple complaints on various platforms. Started receiving same scripted response here as well. Please stop this scam. Verified Support Mar 28, 2024 CASHe Customer Care's response We have addressed your concern and shared feedback on your mail. Best CASHe Team
Add a Comment	Share
Submit Close