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Cashe — Loan status

I've applied for a loan and it is more than a month now. Neither are they crediting the amount or cancelling the loan. This is impacting my cibil since the loan shows up in open status.

There is no way to even contact someone at cashe. Email we sent have generic auto response

Can someone pls take some action
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    +91 22 6213 5649
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    5th Floor, Paville House, Twin Towers Lane, Prabhadevi, Mumbai, Maharashtra, India - 400025
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