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[Resolved]  Cashe — Loan Status Stuck in Disbursal Status for 28 Days CLN#3049276

My loan is stuck at Loan Transfer for the last 30 days and I have been contacting support for the last 28 days. Every time I am contacted I am getting the same reply " it takes up to 5 business days by the bank to fix a technical issue" . It's been more than 24 business days and Still it's in the same state. Added attachment for all communications
While it's clear that the issue needs further escalation and is fixed. I am not getting enough support. Getting the same reply every time.
Can you please help me with a contact number so I can talk to you and get this issue resolved. Or Can you please escalate it to the right forums and get it fixed.

My First EMI is on 2nd January and I am getting WhatsApp messages from Cashe asking to pay EMI on time when the money was never transferred to my account.

Can you please check into further process of fixing the issue. It would be great help as I am in immediate need of this loan. Thank you in advance for your help.
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Jan 11, 2024
Complaint marked as Resolved 
Issue finally resolved.
CASHe customer support has been notified about the posted complaint.
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2 Comments

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Comments

Hello Team Any update regarding this complaint?. THe customer care number just keeps waiting for 4 minutes and then ends the call. If I write an email only standard response is being sent.
Reply
We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest.

We request your patience in the interim.

Best,
CASHe Team
Reply

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