Cashe — NOC for Loan # [protected]

I had payments due to Cashe as I lost my job in April 2020 due to COVID 19. I had spoken to some of your collection agents and had promised to make payments whenever possible.

I have been making payments whenever̥ possible, however, I was contacted from Soni from CASHe Waiver Department on March 13 regarding an offer where I could settle my loan if I pay an amount of Rs. 12000. However after discussing she said that I can pay a total of Rs.9000 to get my NOC. The payment was made in 2 installments and I was informed that I will receive the NOC in 10 working days which I have not received yet.

I was promised that I would get my No Obligation Certificate(NOC) from you within 10days of the payment of Rs 9000.

However I received a call on 5th May 2021 from Pallavi and was informed that I’ll have to pay an additional amount of Rs.5000 to get the NOC immediately.

I don't understand what kind of arrangement this is. Your agents call me and ask me to make payments whenever they think they are low on cash?

Kindly understand that during this testing times I have tried my best to make payments towards the loan that I have taken from Cashe and this is not the time that you keep pressing to make payments promising that the loan will be closed.

If you cannot close the loan please inform us the same rather than giving false promises.

Also I tried contacting your agents Soni and Pallavi and both do not answer the phone or reply.

Are you a fraud company?

Kindly have this loan closed as promised and provide my NOC(No Obligation Certificate)