Cashe — NOC not provided and still harassing for payment

Cashe — NOC not provided and still harassing for payment

S sktbdt

I have taken 2 loans in total from your organisation. One was for 4000 which was paid in full and another one of 50000 approx which was delayed and penalties were applied. on 30 Sep 2020 I spoke to your collection team agent on mobile number [protected]. We agreed on 3 emi payment and panelty waiver, I paid all the dues on the time without fail. I was given panelty waiver in email from collections email of Cash E 1st EMI was paid on 30 Sep, 2nd on 29th Oct and last emi on 30 Nov, 17000 + 17000+16000 respectively. I am still getting notifications to pay the emi and I also did not receive my No dues as promised by the agent. Your collections team is calling and harassing me. I have sent email to support email address with proofs however it is now one month and no response received. Could you please investigated this and help me get No dues. I only have one Loan with Cashe which was paid as agreed on email from collections team. please contact me on [protected] or email [protected]@gmail.com Was this information helpful? No (0) Yes (0)
CASHe customer support has been notified about the posted complaint.
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Raghu_09

Hi
I had received call on 21st Dec 2020 from one of the executive priya, I asked for settlement, They said that they will waive off the penalty amount if i pay the outstanding principal amount, as of that day, outstanding principal amount was Rs.61403, then after,
I agreed for part payments, they sent the razorpay links and paid the said amount. I believed them and paid the amount.
They said that they will issue the closure letter after receiving the payment.
Before making the payments, I asked for the mail confirmation of the final settlement amount also, they denied sending the mail, they promised me to issue the NOC from cashe.
I have sent email to support email address with proofs however it is now more than 15days and asking to wait. Could you please investigated this and help me get No dues.
I am really tired of following up with executives. kindly do the needful. CLN nor:103326; Loan ID : 531972