Cashe — Penalty charges on personal loan

Dear sir/madam

Cln # [protected]

I have taken your personal loan product for the second time. Just to let you know that i have been making regular payments.. Recently due to app issue there has been a delay in payment. Have reported this to your team at [protected]@cashe.in and your representatives on call asking for solution enabling me to make the remaining outstanding amount immediately, but haven't received any satisfactory response. Your representative from support desk mr. Mahendra was just sending copy paste mails asking to make the payments, didn't show any intrest to analyze the issue reported from my end;it was really shocking to see such a behaviour exhibiting no care for customers.

I have been making prompt payments, this is the very first time i was looking for charges waiver, that too inline with the issues faced by me using your app.

Hope you will review this and take favorable action for your customer.

Thank you