Cashe — Settlement payment UPI Transaction not credited to loan

Address:

Cashe/ Bhanix investments Mumbai India

I took loan in cashe CLN: [protected] principal due of 22000, on may i have requested settlement to [protected]@cashe.co.in reply received to pay amount of 22000(payment screen shot) to close the loan and will share noc in 7 days, paid on 29.05.2021 today is 22.06.2021 till now my payment has not credited in loan account am getting payment reminders and sms, when i send mail on 5th of june they said your waiver is under process with in 7 days will share the noc. screen shot enclosed.
daily am sending email to [protected]@cashe.co.in no reply from them
once in 2 days they are asking to send bank statement pdf and payment screen shot. all the required docs has send no solution
for 22000 loan with late payment still showing as 91500/-.
i want my loan to close and provide me the noc