Cashe — wrong bank account details

Have taken 36000 loan from cashe on 8.08.19 for 3 months emi. First Emi due date was 08.09.19 and I got the bank details to pay first installment of 12000 on or before 08.09.19.
Bank Name - Kotak Mahindra Bank
Account Name : Bhanix Finance and Investment limited

On 07.09.19 I done NEFT 2 times but it return back in my account stating that the account does not exist.

I again done neft from Icici bank on 09.09.19 today but it return with same message.
I also mail to [protected]@cashe.co.in and they given one ticket number but no solution.
Cashe I will not give you any penalty.

I have also uploaded the transfer details.
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Hi Shariq,
Kindly share your contact details along with your CLN or registered mail id for further assistance.

Best,
CASHe Team
On 19th September 2019 I used my Card in a store for amount of INR3995/- the card was declined due to incorrect pin. but my card was deducted for the amount of INR3995/-. I wrote to [protected]@cashe.co.in. But no response from the bank side. The store person even showed the proof that the transaction was declined.

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