Cashify — Defective IPhone 14 Pro sold by Cashify battery drain, heating issues, poor return support

I purchased an iPhone 14 Pro from Cashify expecting a quality-checked premium device, but shortly after receiving it, I noticed severe battery drain and heating issues that are not acceptable for this product.

I contacted Cashify support and raised a complaint for return/refund (Ticket No:[protected], Order ID: OID[protected]. Their support process has been extremely frustrating and inconsistent.

Initially, I was asked to provide photos and issue evidence. I cooperated and submitted the requested details. I was then asked to continue via WhatsApp, but their WhatsApp support system failed to fetch my account details and could not process my request.

After repeated follow-ups, Cashify redirected me to visit a physical store for diagnosis instead of providing a straightforward return/refund resolution. For an online purchase of a defective device, this creates unnecessary inconvenience for the customer.

My concerns:

Defective device with battery drain and overheating
Poor quality control despite "quality checked" claims
Broken support workflow (email/WhatsApp mismatch)
Delayed and inconvenient resolution process
Lack of clear refund/return commitment

I am seeking a fair resolution in the form of return, refund, or proper replacement if the device is confirmed defective.