Cashify Complaints & Reviews

MPMSB8845145

Hello Team,

Despite my repeated attempts to seek clarification and resolution on the shortfall and the amount which was reduced by the agent just because his manager informed him to do so over the phone, Still it appears that my messages have been ignored. As someone who placed trust in your services, I find this lack of communication and disregard for my concerns deeply concerning and unprofessional.

It is disheartening to experience such negligence after having engaged with your company and entrusting my device for evaluation and sale.I urge you to thoroughly investigate the situation, including the unexplained price adjustment, and provide a detailed explanation for the lack of response thus far. Additionally, I expect a fair and satisfactory resolution to be offered promptly.

Presently, There is a shortfall of INR 1600 (INR 9200 offered after informing the issue to 7600 offered) as the agent as stated above - Despite my device having zero scratches and being in excellent condition, which the agent agreed as well but the manager to whom he was talking on whatsapp, advised marking it as heavy scratches to lower the price originally offered.

Incredibly disappointing experience as the issue was informed to Cashify before sending an agent who will ensure the transaction happens smoothly- imploring you to take immediate action and demonstrate accountability,

In my earlier communication, I clearly mentioned that I had a prior conversation with Rajat, an associate from your team. During that conversation, he assured me over a recorded line that the agent who would be collecting the device would not cause any issues with the pricing when it comes to other parameters except for the camera. It was based on this assurance that I proceeded with handing over my device."

Unfortunately, despite Rajat's assurance, the agent who collected the device played foul by adjusting the pricing in a manner that was not justified given the pristine condition of my device.
As stated earlier, Again reiterating, During this recorded conversation, Rajat explicitly assured me that the agent assigned to collect my device would not engage in any misconduct regarding the pricing. It was based on this explicit assurance that I proceeded with the handover of my device.

This recording serves as conclusive evidence of our mutual understanding and agreement that the pricing issue would be resolved equitably. If necessary, I am prepared to provide the recording to substantiate my claim. The recording is available with me, and should you require, Please let me know.

I await your response and a resolution to this issue.

Regards,

Ordered a refurbished mobile on June 25th 2023 from cashify due to some reason I have cancelled it their customer team said that refund will be credited it's been many days still refund not credited they are saying unnecessary reasons.

I need to get refund of 7293 rs to my source account credit card. Please help

I have ordered and device from cashify on 20 june. i get it on 26 june from delivery . device have major issues like battery draining fast & screen is not orignal.. as cashify mentioned i will get replacement but after delivery cashify website doesnt show order is delivered. and any help agent not accepted my phone. today 4 days are completed for delivery but website shows order status as IN TRANSIT status.. this is totally unfair

The person picked up the phone and said money will be in your account within 2 hours but today 4 days have passed and there are only excuses from the company

I ordered a phone on Cashify on 20 May 2023 first the status was showing as order confirmed and money was deducted from my credit card and I even got an email for payment.
A few hours later cancellation was requested automatically and I did not any email or refund mail
I want my money back
payment was made to RETAIL FIESTA PRIVATE LIMITED

Hello Sir,

I hope I landed to the most trusted portal for consumer complaints against any fraud. I got two apple coupon from cashify after selling a phone, but it is not getting redeemed.

I am fed up with their customer care support also, they are not able to solve the issue at this point.

So I came to you, can you please help me in the resolution of coupon redemption at apple store.

Pichle hafte mne cashify se phone kharida tha jiski keemat 48000 rupe thi . lekin uske saath mujhe jo charging adopter or charging cable diye gae vo bhot he khrab quality k h jiski vjeh se na phone sahi se charge hota h or thodi he der m charging cable or charging adapter bhot zyda garam ho jaate h jiski vjeh se kal raat ko charging cable garam hoker jal gai or mera phone bilkul charge nahi hua . mne 48000 ka phone lia h jiske saath 1 achi quality ka charging adopter or charging cable hone chaaiye the jo ki cashify ne nahi dia

Cashify people is Harassing for someone else loan as they are saying that person took loan as a granter on my name.
Cashify people is abusing me and insulting me
Loan taken by Pravin Shankaran who is working with my same company but I never asked him to take me as a Guarantor for any loan.
My Name is Sourav Bhattacharjee and I am getting call from Puja Sharma [protected] who is saying that she is an employee of cashify and for Pravin Shakran loan I have to pay the amount .

Please take a Harassment action on Puja sharma as I have not take any loan from cashify neither I confirm my guarantee for Pravin shakran loan.

I recently bought an iPhone SE second gen from Cashify and there is multiple things wrong with the phone. First the charger Cashify sent with the cable is generations apart. The charging dock uses USB type A port while cashify sent me a type C to lightning cable which is even not working.

Second - The phone is getting over heated while I am using the camera for 10 mins of more.

Third - The battery is draining a little too fast. I watched a 15 mins video and it drained 10% of the battery. Which is not normal for 87% of the battery health Remaining.

I purchased iphone 11 pro from cashify on 4 March got delivered today11 March. But I got a dead device which is not responding or turning on. Please help to get it return and my refund. There costumer executive is not even responding. I am in big troubles. Please get me refund. Please

I buy a iPhone X from cashify(scammer)
Which was in superb condition the battery health was 100% they give 6 months warranty the battery was draining to fast after 9-10 months the battery health was still 100% so I go to the Cashify store they are saying we have to change the battery I was like what there was a default from start now they are saying we will charge for changing the battery

Please Help -
Contact No - [protected]

My order number is SR58950, the phone that I ordered was asus rog phone 5s, I cancelled my order on jan 2nd and they still haven’t refunded me and anytime I call them they still say the same thing about wait for 24 hours the refund is not yet processed due to some technical glitch, I’m really worried here

Order number SR58950, I cancelled my order on cashify after ordering an phone asus rog phone 5s, it’s been 3 days and they have not refunded and also there is no clarity other than them saying the same thing that it’ll take 48 hours, I’m really getting worried here

I was supposed to get a visit from Cashify regarding the purchase of my used handset as per Samsung exchange policy on purchase of a new mobile. They have not visited or called me since 1st October. Now they say that my area is not serviceable and neither is the model of my mobile available in their system for purchase.

this number [protected] mentioned in their website can never be reached.

Cashify needs to solve this issue with immediate effect.

Bought an iphone 12 mini 128gb on 7th october 2022, the phone was hanging and battery was draining right from the beginning, i came back home after buying it and just after reaching home I went to them again to give it back and refund me they did not listen to me even i was saying just after 2 hours of buying it, they said phone is ok and also no return policy after billing. Now on 23rd October night just after 16 days of purchasing it the phone is completely dead so i went there in the shop at Ganesh chandra avenue where i bought it from to get a refund they refused to give me the refund and as the phone is completely dead now they are offering me a replacement. But i don’t want any more trouble from them now so i want refund as i have come to from others that they don’t sell good phones they just repair and exchange if to customer to customer

I ordered a mobile (Realme X7 max 5G) on 30 July 2022, order ID-#SR34469 from www . cashify.in at EMI of Rs.1362 for 18 months, transaction number -[protected] worth Rs.21799. On 3rd August 2022, I received the parcel via bluedart with tracking ID -[protected]. When I opened the parcel I found a wrist watch instead of mobile. I contacted cashify they directed me to return the parcel and they assured me for refund. Till date my issue hasn't been resolved. My money is getting deducted as per EMI. Please do take some action.

Hi Team,

i was cheated by the cashify team, be providing the less amount that what it was committed at the time of placing the order. The technician gave some false update and blur pictures stating the product was in damaged condition. PLEASE LOOK INTO THIS.

Regards,
Ijaz

I had a pickup scheduled for my iphone 11 pro max.
It showed that the phone will be picked up by 30th august between 2:00 PM to 8:00 PM.
On the day of pickup the pickup technician (Mr. Asif) comes and checks my device, certifies it in genuine ok working condition and then tries to pay me but their website server was down for some reason so the technician explains to me about this and told me that the pickup will be done after 2-4 hours.
After 4 hours i called the technician but he did not responded and cancelled my pickup request directly without any reason.
Then i complained about this in cashify customer services and they told me to reorder my pickup request and they would pickup my device by 31st august no matter what date & time showed on the order.
But no one came for pickup
Even no one was assigned for pickup.
So i waited one more day till 1st September and then again same things repeated to me on the day of pickup
My order got cancelled again and again their customer care executive reopened my order and now that order had a new date & time that was 3rd september.
This time they informed me that no matter what happens your device will be picked up by 3rd September.
And once again my order is cancelled and their technician says that i am a cellphone dealer and i have my own cellphone shop!
I am a civil engineer by degree & by profession too.

I ordered a phone of redmi 6 pro 4gb ram 64gb internal storage superb condition, 7298 /-, CUSTOMER ID : SR22752, MAP ID : 52868584, TRACKING ID : [protected]on 31 my 2022 from cashify. After a few days network problem started coming in the phone then I thought of refunding the phone. Then I messaged on Cashify's official WhatsApp number which is (+91 [protected])
then i chatted on whatsapp i said that there is network problem in the phone then they asked me for my details. After the details are confirmed they send me a tracking number to refund the phone, Tracking number :[protected] courier name delhivery ). Then I waited for a few days, no reply came from their side. I messaged again to give me my money back Then a reply came from their side that "Sir, as we are able to check your device's replacement is not available, then we will provide you Rufund", Share your mobile bill photo with us to start the refund process. than i shared than they said sorry for the late reply share us your bank detail than i said OK Then I shared my bank details with them so that they can refund my money It's been two days today they haven't refunded my money to me . (please help me sir )

I had to sell my laptop and in return while selling it, my parents have given the wrong laptop to the agent and i have followed up immediately to return the laptop but they are just not returning it and saying we have escalated the issue and we will get back. It has been more than a week

Cashify people have no sense of talking and are harassing over calls, that too girls!! Even when we have not taken any loans or anything.
Everyday they are calling to harass and asking for the contact of some other person.
Fraud people!

Bought refurbished iPhone XR from Cashify Now screen is not displaying They are asking for iCloud credentials to repair the device

I took an iphone 7 around a minth ago and they gave me the phone with 6 months of warranty, aand now I’m facing issues with phone’s camera and display and they fake people are denying for warranty and asking for the charges.

Took the phone 4 days ago There is many problem related to charging related to the display Because of this phone, I sold my new phone RealMe 6, because I had to get the phone. But phone is very bad Cashify services very bad For this I sold my new phone at a very low price and paid 3000 extra for it Which are my old ones, on which I had given money, I will have to refund that too

Took the phone 2 days ago There is a problem related to charging related to the display Because of this phone, I sold my new phone Real Me Six, because I had to get the phone. Nice but phone is very bad Cashify services very bad For this I sold my new phone at a very low price and paid 3000 extra for it Which are my old ones, on which I had given money, I will have to refund that too

The website provides different pricing, the technician creates his own problem, mobile is perfectly fine, he trys to pull the the screen fair few time and say that screen is loose and damage the phone so that they can reduce the price.

Cashify repair service seems like a scam based on personal experience. I got a screen and battery changed for my one plus 7. The screen on ts own without any physical damage or fall started showing lines and stopped working UNDER 2 MONTHS.

They have a 6 months warranty on paper but told me it is physical damage to screen so they will do nothing. BUT NOT A SCRATCH ON MY PHONE SCREEN AND NO FALL EVERYTHING SEEMS FINE but they still went on telling me how some lens inside must have broken but they could not show me a single proof of physical damage.

My conclusion was they put second or Chinese screens claiming to me original one plus screens (they gave me no warranty card or original packaging of one plus screen earlier) and when it stops working they give random physical damage nonsense.

COSTLY RS8000 LESSON LEARNT, STAY MILES AWAY FROM CASHIFY REPAIR FRAUD AND GO TO ORIGINAL MANUFACTURER FOR REPAIRS EVEN IF SLIGHTLY MORE EXPENSIVE.

I have purchased Apple X 3/64GB, variant from Cashify with price is 25, 469, the product is good with physical conditions but the performance is so worse that the battery gets drained within minutes. Suppose you fully charge the phone and use for 10 mins the battery gets drained by 30% and isn't worth buying.
I feel most of the products are of same quality and so are they sold as refurbished, i request you not to get cheated which results in loss for the customers. This results in huge profits for the company with most number of cheated customers. Better buy a product which is new.

Once laptop picked, no one answering
Not giving money
Kindly check below attached screenshot with ph no
[protected]
[protected]
[protected]

Once laptop picked, no one answering.
Not giving money. Fraud
Kindly check below attached screenshot with ph nos
[protected] and
[protected] and
[protected]