Cashify — Defective refurbished mobile phone Request for refund or replacement

I purchased a refurbished mobile phone from Cashify that was unresponsive from Day 1. This is unacceptable for a product sold by a company claiming to provide quality-checked devices.

I have repeatedly contacted Cashify customer support and escalated the issue to its team, but the matter remains unresolved. I have documented the phone's condition and recorded multiple videos as evidence since the date of purchase.

I was informed that the Hyderabad store could offer a replacement, but a device of the same model and Fair condition was unavailable. This is not my fault, and I should not be forced to bear the consequences of Cashify's failure to provide a functional product.

I have connected with other customers reporting similar experiences and am exploring legal remedies collectively. I request a full refund or a suitable replacement with a fully functional device, without further delay.

Cashify must take responsibility for selling a defective product and resolve this complaint fairly. If the issue remains unresolved, I reserve the right to approach the appropriate consumer dispute redressal authorities and seek compensation for the inconvenience, wasted time, and mental distress caused.