Cashify — Replacement

Address: 2nd floor plot no 4 m7narch tower sector 44 gurgaon haryana india

Website: Cashify.in

Title:
Dead iPhone 11 Within 1 Month – No Support from Cashify Despite 12-Month Warranty

Complaint:
I purchased a refurbished iPhone 11 from Cashify just one month ago, along with 6 months of additional warranty, making it a total 12-month warranty.

Since the morning of August 7th 2025 the phone started switching on and off repeatedly, and by afternoon, it completely shut down. It only shows a red battery icon when connected to a charger and does not turn on even after 1 hour of charging or force restarts.

I have tried:

Using multiple chargers and cables

Charging through a laptop

Force restarting the device
None of these worked.

I emailed [protected]@cashify.in with my invoice and issue, but have received no helpful response. This situation is extremely stressful as I saved for this device and bought it after many requests to my parents. I trusted Cashify because of its warranty and branding.

I am requesting:

Immediate repair or replacement under warranty

A clear response from Cashify support team

Order ID: SOID01031496
Date of Purchase: 27 june 2025
Warranty: 12 months (including 6 months additional)

Please take quick action to resolve this issue. I am also ready to escalate further through social media and government channels if necessary.