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Catwalk Complaints & Reviews

www.catwalk.co.in
1.7
Updated: Sep 29, 2026
Complaints 85
Resolved
29
Unresolved
56
So far, so good. Catwalk is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Catwalk will keep up the work and continue to help more customers with their concerns even better 🤝
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Catwalk reviews & complaints page 2

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R
rit07
Sep 26, 2021
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I have ordered a pair of catwalk sandals form myntra. The size of the product doesn't fit, so I requested for exchange for it. The delivery man came and rejected the product even though the product was not even used. After that they have not contacted. I wanted to return or exchange the product.
Catwalk customer support has been notified about the posted complaint.
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    Y
    Yukti Bhadra tiwari
    from Hubli, Karnataka
    Sep 19, 2021
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    Address: flat no 204 arvind gharonda appartment padmarao nagar secunderbad hyderabad telangana 500025

    I have purchased a women footwear the sole is came out within two month
    Catwalk customer support has been notified about the posted complaint.
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      R
      R!shu
      Sep 18, 2021
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      Hello
      I have order catwalk shoes from Amazon but within one month shoes torn kindly provide me the replacement as its under warranty...thanking you
      Catwalk customer support has been notified about the posted complaint.
      Sep 27, 2021
      Updated by R!shu       Since 10days to my complaint but havent reced any repl from catwallk what action they are taking and when they are taking it.
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        A
        Ashokgayatri
        Sep 5, 2021
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        Address: Bheem D 502 NL COMPLEX ANAND NAGAR DAHISAR EAST

        Dear sir/ madam last month 2 july I was
        Purchase by myntra the catwalk sandal
        But its low quality after 1 month removes sole and crack the leather part.
        Plz resolve my problem as soon
        Catwalk customer support has been notified about the posted complaint.
        Sep 05, 2021
        Updated by Ashokgayatri         Dear sir/ madam last month 2 july I was
        Purchase by myntra the catwalk sandal
        But its low quality after 1 month removes sole and crack the leather part.
        Plz resolve my problem as soon

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          A
          Areiba Arif
          Aug 21, 2021
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          I purchased this product on Aug 5, 2021 but the sole came out just after one use. Please let me know how it can be resolved asap
          Catwalk customer support has been notified about the posted complaint.
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            R
            Ravya rao
            Aug 15, 2021
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            I bought catwalk denim wedges from myntra before lockdown. I wore them yesterday for the first time. The sole broke the moment i step in the restaurant even though i have hardly walked twenty steps till then. It was so embarrassing and difficult to walk with a broken sole. Totally disappointed with catwalk. Attaching the photos.
            Catwalk customer support has been notified about the posted complaint.
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              M
              medicgirl
              Jul 9, 2021
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              Kindly restock the product i’m looking for! Catwalk cooper heels
              Catwalk customer support has been notified about the posted complaint.
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                A
                Alfiya39
                Jun 3, 2021
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                Hello

                I have purchased a pair of Metallic Women's Sandals from your online store on Amazon.

                The purchase was done on 11th April 2021, which is less than 2 months from today.

                I have only used it on a few days and it broke today simply while walking.

                This is highly devastating as you are a renowned brand and I have recommended your products.

                I request you to either replace the product or provide compensation for the same.

                Thanks,
                Regards
                Catwalk customer support has been notified about the posted complaint.
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                Hello, it's been more than 15 days and I have not yet received a reply for my complaint. Nobody has even acknowledged it. Highly disappointing of Catwalk.
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                  S
                  [email protected]
                  May 31, 2021
                  Resolved
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                  Resolved

                  Address: 1C-404 AWHO Township Sector CHI-1 Greater Noida, Opposite Sahedeo Hospital

                  Hi, I purchased Catwalk sandals Feb 21, few days ago I found that the sole of the sandals was cracked completely. I have barely used the sandals few times. I request you to please arrange replacement of the sandals or arrange to repair the broken sole. Such poor quality products are not expected from a renowned company like Catwalk.
                  Regards
                  Shilpi Pandey
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Catwalk customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 02, 2021
                  Catwalk Customer Care's response                   This is definately not the experience Catwalk would want you to have!

                  Kindly email us your billing details (if bought online, Screen shot of the order page showing the price purchased in and date of purchase should work too!) on [protected]@catwalkworldwide.com (no spaces in between) and our Team should revert to you within 24 hours!

                  Apologies for the inconvinience caused to you :(

                  Thanks & Regards
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                    A
                    Abhijat sinha
                    Apr 17, 2021
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                    I buy footwear from centre point aligarh. Shop keeper sold 2product with tag of catwalk but product was of lower category and not of catwalk.
                    Catwalk customer support has been notified about the posted complaint.
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                      J
                      Jabe
                      from Rājahmundry, Andhra Pradesh
                      Mar 2, 2021
                      Resolved
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                      Resolved

                      I purchased catwalk wedges from myntra and only after a single use the wedges traps and leather torn off it is coming out for such a expensive cost and good brand quality should be maintained please have a look
                      Mar 2, 2021
                      Complaint marked as Resolved 
                      Catwalk customer support has been notified about the posted complaint.
                      View replies
                      Dear Jabe,

                      This is definately not the experience Catwalk would want you to have!

                      Kindly email us your billing details (Since bought from Myntra- Screen shot of the order page showing the price purchased in and date of purchase should work too!) on h e l p l i n [protected]@catwalkworldwide.com (no spaces in between) and our Team should revert to you within 24 hours!

                      Apologies for the inconvinience caused to you Jabe:(

                      Thanks & Regards
                      Team Catwalk Help
                      Reply
                      Jabe's [Complaint's author] reply, Mar 2, 2021
                      Please send correct mail id in format
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                        J
                        Jabe
                        from Rājahmundry, Andhra Pradesh
                        Mar 2, 2021
                        Resolved
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                        Resolved

                        I purchased catwalk wedges from myntra and for single use only stripes (belts) of footwear is coming out and torn off
                        Mar 2, 2021
                        Complaint marked as Resolved 
                        Catwalk customer support has been notified about the posted complaint.
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                          C
                          Chetna Patil
                          from Panvel, Maharashtra
                          Feb 18, 2021
                          Resolved
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                          Resolved

                          Address: Shopper Stop, Vashi, Navi Mumbai

                          Bought it from Shopper stop 2 weeks back. Used it like twice and the heel broke. request you to get it replaced. Super disappointed.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Catwalk customer support has been notified about the posted complaint.
                          View replies
                          Dear Chetna,

                          This is definately not the experience Catwalk would want you to have!

                          Kindly email us your billing details (if bought online, Screen shot of the order page showing the price purchased in and date of purchase should work too!) on [protected]@catwalkworldwide.com (no spaces in between) and our Team should revert to you within 24 hours!

                          Apologies for the inconvinience caused to you Dharmendra :(

                          Thanks & Regards
                          Team Catwalk Help
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                            K
                            Kavita Kumari Anshu
                            Feb 12, 2021
                            Resolved
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                            Resolved

                            I ordered catwalk heels from myntra golden glitters one with kitten heels and got broken.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Catwalk customer support has been notified about the posted complaint.
                            View replies
                            Dear Kavita,

                            This is definately not the experience Catwalk would want you to have!

                            Kindly email us your billing details (Screen shot of the order page showing the price purchased in and date of purchase should work too!) on h e l p l i n e @ c a t w a l k wo r l d w i d e . c o m (no spaces in between) and our Team should revert to you within 24 hours!

                            Apologies for the inconvinience caused to you Kavita :(

                            Thanks & Regards
                            Team Catwalk Help
                            Reply
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                              D
                              Dharmendra Goel
                              from Kashipur, Uttarakhand
                              Jan 21, 2021
                              Resolved
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                              Resolved

                              Address: 5/275 Viraj Khand-5 Gomtinagar Lucknow

                              Your products pasting is very poor
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Catwalk customer support has been notified about the posted complaint.
                              View replies
                              Dear Mr Dharmendra,

                              This is definately not the experience Catwalk would want you to have!

                              Kindly email us your billing details (if bought online, Screen shot of the order page showing the price purchased in and date of purchase should work too!) on h e l p l i n e @ c a t w a l k wo r l d w i d e . c o m (no spaces in between) and our Team should revert to you within 24 hours!

                              Apologies for the inconvinience caused to you Dharmendra :(

                              Thanks & Regards
                              Team Catwalk Help
                              Reply
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                                V
                                Vinni.T
                                from Ghumarwin, Himachal Pradesh
                                Jan 15, 2021
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                                Address: Nykaa fashions

                                Few days back i bought a catwalk sandal from nykaa fashion shopping portal and after first wear "only single first time wear" side pattern of sole peeling off, so embarrasing and dissappointing it was worst quality product...buying your product was as if i thrown my money into some trash cann ...this kind of poor standard will surely bring your reputation down...I haven't expected a brand name like CATWALK is such cheap...you got to give some resolve to this
                                Catwalk customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 15, 2021
                                Catwalk Customer Care's response                                 Dear Ms.Vinni,

                                We deeply apologise for the in-convinience caused to you! This is definately not the experience we would want you to have. Requesting you to please share all the billing details & images on [protected]@catwalkworldwide.com
                                Jan 15, 2021
                                Updated by Vinni.T                                 Order no.-NYK[protected] CATWALK Beige solid wedges ( EURO 37 ) ordered on 28 dec 2020 and delivered on 5 jan 2021...I wore it yesterday at a function for first time and its sole's side pattern started peeling off ...HIGHLY EMBARRASING FOR ME...Please come up with some solution or it will be a big shame on brand's reputation and also you will loose whole lot of customers like this.

                                Jan 15, 2021
                                Updated by Vinni.T                                 It was delivered on 2nd jan 2021

                                Verified Support
                                Feb 15, 2021
                                Catwalk Customer Care's response                                 Dear Ms Vinni,

                                We are following up for the complaint on this thread. Hope you have recieved your refund from Nykaa
                                Feb 16, 2021
                                Updated by Vinni.T                                 Haven't got any refund from Nykaa
                                Feb 16, 2021
                                Updated by Vinni.T                                 Nykaa denied refund as product used by the customer though it was one time wearing.
                                View replies
                                Order no.-NYK[protected] CATWALK Beige solid wedges ( EURO 37 ) ordered on 28 dec 2020 and delivered on 5 jan 2021...I wore it yesterday at a function for first time and its sole's side pattern started peeling off ...HIGHLY EMBARRASING FOR ME...Please come up with some solution or it will be a big shame on brand's reputation and also you will loose whole lot of customers like this.
                                Reply
                                No I Nykaa denied the exchange or refund as product been used though it was one time wearing, So haven't got the money back...thats why i wrote my complaint here so that you guys will rectify this.
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                                  R
                                  Ravneet bhullar
                                  from Delhi, Delhi
                                  Jan 1, 2021
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                                  I brought mukes from catwalk and they delivered me used footwear.
                                  Logo was faded off from both mules as in someone wore them for while.
                                  Catwalk customer support has been notified about the posted complaint.
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                                    E
                                    Esha Sangwan
                                    from Delhi, Delhi
                                    Dec 25, 2020
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                                    Address: Magneto mall, reliance footwear, 2nd floor

                                    I bought this heel from reliance footwear situated in magneto mall bilaspur Chhattisgarh 495001 on 23rd December 2020. The Transparent heel of left leg was tilted and it went loose. There was black patches on the floor of the heel and it is clearly visible. I want to exchange the sandal because I just wore it once on 24th December and I am complaining on 25th. Kindly contact as soon as possible soon as possible.
                                    Catwalk customer support has been notified about the posted complaint.
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                                      M
                                      Marlin Saju
                                      Dec 20, 2020
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                                      Address: 8893575199

                                      The joining part of two sandals broke.
                                      Catwalk customer support has been notified about the posted complaint.
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                                        A
                                        Archita Raj
                                        Dec 2, 2020
                                        Resolved
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                                        Resolved

                                        Address: Reliance trends, Bilaspur (C.G.)

                                        I purchased catwalk shoes from reliance trends Bilaspur C.G. in February 2020 then there was a lockdown due to covid-19.
                                        The first time I had used it in November 2020 and it's sole is completely ravaged from the bottom.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Catwalk customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Ms. Archita,

                                        This is not the experience we want our customer to face. Please email us on [protected]@catwalkworldwide.com and our customer care team will assist you within 24 hours !

                                        Thanks & Regards
                                        Team Catwalk Help
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