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Catwalk Complaints & Reviews

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Last updated Nov 20, 2022
Complaints 77
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Catwalk — Broken sandals almost new

Hi, I purchased Catwalk sandals Feb 21, few days ago I found that the sole of the sandals was cracked completely. I have barely used the sandals few times. I request you to please arrange replacement of the sandals or arrange to repair the broken sole. Such poor quality products are not expected from a renowned company like Catwalk.
Regards
Shilpi Pandey...
+3 photos
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I buy footwear from centre point aligarh. Shop keeper sold 2product with tag of catwalk but product was of lower category and not of catwalk.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I purchased catwalk wedges from myntra and only after a single use the wedges traps and leather torn off it is coming out for such a expensive cost and good brand quality should be maintained please have a look
    +1 photos
    Mar 2, 2021
    Complaint marked as Resolved 
    Catwalk customer support has been notified about the posted complaint.
    Dear Jabe,

    This is definately not the experience Catwalk would want you to have!

    Kindly email us your billing details (Since bought from Myntra- Screen shot of the order page showing the price purchased in and date of purchase should work too!) on h e l p l i n [protected]@catwalkworldwide.com (no spaces in between) and our Team should revert to you within 24 hours!

    Apologies for the inconvinience caused to you Jabe:(

    Thanks & Regards
    Team Catwalk Help
    Jabe's [Complaint's author] reply, Mar 2, 2021
    Please send correct mail id in format
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      I purchased catwalk wedges from myntra and for single use only stripes (belts) of footwear is coming out and torn off
      +1 photos
      Mar 2, 2021
      Complaint marked as Resolved 
      Catwalk customer support has been notified about the posted complaint.
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Bought it from Shopper stop 2 weeks back. Used it like twice and the heel broke. request you to get it replaced. Super disappointed.
        +2 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Catwalk customer support has been notified about the posted complaint.
        Dear Chetna,

        This is definately not the experience Catwalk would want you to have!

        Kindly email us your billing details (if bought online, Screen shot of the order page showing the price purchased in and date of purchase should work too!) on [protected]@catwalkworldwide.com (no spaces in between) and our Team should revert to you within 24 hours!

        Apologies for the inconvinience caused to you Dharmendra :(

        Thanks & Regards
        Team Catwalk Help
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          I ordered catwalk heels from myntra golden glitters one with kitten heels and got broken.
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Catwalk customer support has been notified about the posted complaint.
          Dear Kavita,

          This is definately not the experience Catwalk would want you to have!

          Kindly email us your billing details (Screen shot of the order page showing the price purchased in and date of purchase should work too!) on h e l p l i n e @ c a t w a l k wo r l d w i d e . c o m (no spaces in between) and our Team should revert to you within 24 hours!

          Apologies for the inconvinience caused to you Kavita :(

          Thanks & Regards
          Team Catwalk Help
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Your products pasting is very poor
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Catwalk customer support has been notified about the posted complaint.
            Dear Mr Dharmendra,

            This is definately not the experience Catwalk would want you to have!

            Kindly email us your billing details (if bought online, Screen shot of the order page showing the price purchased in and date of purchase should work too!) on h e l p l i n e @ c a t w a l k wo r l d w i d e . c o m (no spaces in between) and our Team should revert to you within 24 hours!

            Apologies for the inconvinience caused to you Dharmendra :(

            Thanks & Regards
            Team Catwalk Help
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              Few days back i bought a catwalk sandal from nykaa fashion shopping portal and after first wear "only single first time wear" side pattern of sole peeling off, so embarrasing and dissappointing it was worst quality product...buying your product was as if i thrown my money into some trash cann ...this kind of poor standard will surely bring your reputation down...I haven't expected a brand name like CATWALK is such cheap...you got to give...
              +1 photos
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              I brought mukes from catwalk and they delivered me used footwear.
              Logo was faded off from both mules as in someone wore them for while.
              Catwalk customer support has been notified about the posted complaint.
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                I bought this heel from reliance footwear situated in magneto mall bilaspur Chhattisgarh 495001 on 23rd December 2020. The Transparent heel of left leg was tilted and it went loose. There was black patches on the floor of the heel and it is clearly visible. I want to exchange the sandal because I just wore it once on 24th December and I am complaining on 25th. Kindly contact as soon as possible soon as possible....
                +5 photos
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                The joining part of two sandals broke.
                Catwalk customer support has been notified about the posted complaint.
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                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  I purchased catwalk shoes from reliance trends Bilaspur C.G. in February 2020 then there was a lockdown due to covid-19.
                  The first time I had used it in November 2020 and it's sole is completely ravaged from the bottom.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Catwalk customer support has been notified about the posted complaint.
                  Dear Ms. Archita,

                  This is not the experience we want our customer to face. Please email us on [protected]@catwalkworldwide.com and our customer care team will assist you within 24 hours !

                  Thanks & Regards
                  Team Catwalk Help
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                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Hi,
                    I have brought a pair of sandals from catwalk store at WTP mall, jaipur.
                    Although those are my favourite pairs of sandles iI cant wear them as they fades away and become dark and blackish. I just want to know is there any provision to polish it out or restore its color. They are not much used and.I am very disappointed they costed me Rs.1500.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Catwalk customer support has been notified about the posted complaint.
                    Dear Ms. Lata,

                    Our Jaipur store shut in 2018, and Brand provides repair warranty for 180 days starting form date of Purchase. Our sincerest apologies ! Though you can check something from our new collection on which we are offering flat 20% discount!

                    Thanks & Regards
                    Team Catwalk
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                      I received a damaged catwalk product from myntra.when the product was delivered I checked the right foot and it didn't fit and I put a return request. Because I didn't remove the left one from the box I didn't see that one of the stones on it is missing. Now the pickup guy refused to take the product. I could never imagine catwalk would send a damaged product....
                      +1 photos
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                      Hi, i had bought a sandal from shopper stop (Online), within 15 mins of wearing the same the heel of my sandal broken. It is even difficult to walk in those sandal. Now the sandal is of no use to me in spite of spending so much on the same.

                      I requested to you please exchange my sandal as soon as possible.

                      I tries calling the customer care lot of time, but no body seem to answer on the number provided.
                      br...
                      +1 photos
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                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Catwalk classic patent pumps heel. From amazon on 27 june 2020. Size was 5uk (37eu). This size is too large. I couldn't replace it due to replace date was over. I request you pls replace my heel and provide lesse size 4uk.
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Catwalk customer support has been notified about the posted complaint.
                      Dear Ms. Kamini,

                      Amazon provides 30 days of exchange policy which is the longest duration to try and buy. Anything above that isnt acceptable as per even global standards.

                      Apologies
                      Team Catwalk
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                        Hi,
                        I had broght the catwalk sandals from the tata cliq online shopping on 29th july'19 as i had good experience with catwalk sandals prior this and had worn it for around 2 years without any damage.

                        So when i got this sandal in offer i grabbed the offer and purchased due to monsoon in mumbai i did not used it and started using it only in october'19 which is around a month as on today.

                        From the date of...
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                        I bought a catwalk footwear one anhalf month back from amazone. The price was 1885 rs. The product got damaged very badly with in one month even i was hardly wearing it. I used catwalk products before also and i didnt experience any of the complaints. Really diappointed with the experience i had with this. This is against customers trust towards a branded company. The chappal costing around 2000 rs is not lasting even for two months is not...
                        +1 photos
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                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Catwalk — boots get damaged within 3 months of purchase

                        I bought a pair of catwalk boots in march from myntra worth rupees 1022. The heels got tilted within a month. This was least expected from a brand like catwalk amd particularly after spending thus amount. By the end of june the other heel got detached from the boot. I was fortunate enough that i didn't fracture my leg. If this is the condition of such branded shoes then it is better to buy tge local ones. I think replacement of the boot would...
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                        I bought a catwalk sandal 3 months back and the material of the footwear is damaging so quickly
                        I even went at the store complaining.
                        I need a replacement for the product or refund as soon as possible.
                        I do have the bill details and the picture of the sandal too.
                        They said the material is sweat leather and it will get torned but I suppose as I paid 2000 rs for the footwear at least it should be wearable for 1...
                        +1 photos
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